Contact
Write to [email protected] and one of the four reviewers will answer. We work New Zealand hours and clear the inbox within two working days, in English.
Three kinds of message are especially useful to us. A cashier that paid faster or slower than the window we published, so we can re-time it. A bonus term that changed between our last check and your deposit, so we can correct the table. A factual slip anywhere on the site, which we fix and date.
Tell us the casino, the date, the payment method you used and the amount range, and attach a screenshot if you have one. Those four details let us reproduce what you saw instead of guessing at it.
We are reviewers, not a regulator. We cannot recover a balance, unlock an account or give legal advice, but we will point you to the complaints channel published by the licence holder.